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joannak74088066
joannak74088066
Participant
May 21, 2018
Answered

licensed image by mistake

  • May 21, 2018
  • 2 replies
  • 661 views

I was browsing photos and thought I clicked the 'save preview to library' button to reference a photo later, but when I went back to the library, I saw that it had been licensed. Would you mind crediting back the license for image #100580786 in my account please? I have not downloaded it.

Many thanks

JK

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Nicole,

    I just checked your account and noticed that you have an Adobe Stock subscription(team's account) under the Adobe ID shared in the forums. Since it is a team's account you would need to contact your admin. The primary admin will have an option to contact our support team directly from their account and thus can further help you with the accidental licensing issue.

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    2 replies

    N
    nicolec37960669
    Participant
    May 23, 2018

    Hi,

    I accidentally licensed this image by mistake

    #118965807

    Can it be removed from my account?

    Thanks,

    Nicole

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    May 23, 2018

    Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

    Be sure to remain signed in with your Adobe ID before accessing the link below

    Creative Cloud support (all Creative Cloud customer service issues)

    https://helpx.adobe.com/contact/support.html

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    May 21, 2018

    Hi Joanna,

    We apologize for the inconvenience caused to you.

    Since you have accidentally licensed an Adobe Stock file(100580786), I have added an image license to your account so that you can use it against a different image.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    joannak74088066
    joannak74088066Author
    Participant
    May 22, 2018

    Thank you so much! :0)

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    May 22, 2018

    You are welcome!

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