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emmam66060078
Participant
March 14, 2018
Answered

Licensed Image in error

  • March 14, 2018
  • 1 reply
  • 371 views

I have licensed and saved File 117673258 in error, I was meant to save a preview for draft artwork.

Is there an option to undo the licensing of an image?

Thanks

Emma

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Graeme,

    Kindly contact the support from within your admin console so that the correct resolution can be provided to Emma.

    Creative Cloud for teams

    Regards,

    Sheena

    1 reply

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity Manager
    Community Manager
    March 14, 2018

    Hi Emma,

    I'm sorry to hear that you accidentally licensed an image from Adobe Stock website.

    I did check your account and see that you're assigned licenses on a teams plan for which you'll need to contact your team admin or Contact Customer Care for more details on this issue.

    Let me know if that helps!

    Regards,

    Sheena

    G
    Graeme Overton
    Participant
    March 14, 2018

    It doesn't help.

    I am the team admin for this subscription.  I don't see what I can do different to what Emma has already done?

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity ManagerCorrect answer
    Community Manager
    March 14, 2018

    Hi Graeme,

    Kindly contact the support from within your admin console so that the correct resolution can be provided to Emma.

    Creative Cloud for teams

    Regards,

    Sheena

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