Licensed images showing up as unlicensed in library

[davidp20460556]

Hi guys, hoping someone can help me here..  I've noticed lots of images I've purchased over the years are showing up as unlicenced when I go to use the image again. When I hover over the thumbnail in the libraries panel it clearly shows as licenced. When dragged into PS / IL / ID etc i get the water marked version.

All software / CC is up to date.

I've been purchasing images again as I need them quickly. 😞

Any feedback grately appreciated. Thank you!

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[davidp20460556]

Thank you. I've actually figured out the issue now.

How do I remove the thread? 🙂

[kglad]

don't remove.  post the solution to help others.

[davidp20460556 · Accepted solution]

I can't remove even if I wanted to it appears LOL.
Issue was to do with 2 profiles under the same account.

[kglad]

for others, https://helpx.adobe.com/enterprise/using/manage-adobe-profiles.html

[Abambo]

I can't remove even if I wanted to it appears LOL.

By @davidp20460556

No, you would need to have moderator power to do that. But the issue is really worth to be kept online. Thanks for sharing the solution.

I suppose the 2 profiles were a private profile with the asset licensed and a Teams/Enterprise profile with the programs subscribed. As you are talking about “assets licensed over the years”, could it be, that you changed at a certain moment from an individual subscription to a Teams/Enterprise subscription?