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Licensed photo by mistake

New Here ,
Jun 29, 2022 Jun 29, 2022

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Hello, I was browsing stock photos and licensed a 'premium' photo by mistake that I need to return for my credits, please. Asset ID on Adobe Stock is #316067255

 

 

 

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Account management , Licensing , Plans and purchase

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correct answers 1 Correct answer

Community Expert , Jul 08, 2022 Jul 08, 2022

Re-contact Adobe customer support. Only customer support can (and needs to) help you with this. You can use your case number, so that the new agent can pick up where the other one left. Anjali did make an error by disconnecting, but maybe he thought the supervisor would take over.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-respon

...

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New Here ,
Jun 30, 2022 Jun 30, 2022

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Help, I accidentally licensed a Premium image and I need to unlicense it to get back the 100 credits. I don't need the premium image, I don't want it, and I certainly don't want to spend 100 credits to get it.  HELP! How do I return it for the credits and how do I block Premium so that never happens again?    FILE #:  315216987
Then I contacted customer service they put me on "hold" and in the end just left the conversation and never helped me?!?!


then they left.png

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New Here ,
Jul 07, 2022 Jul 07, 2022

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I still need someone to help me with the above. It's been over a week. We've also attempted to contact Adobe through the chat system without any success. 

quote

Hello, I was browsing stock photos and licensed a 'premium' photo by mistake that I need to return for my credits, please. Asset ID on Adobe Stock is #316067255

 

By @reynoldss29132476



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Community Expert ,
Jul 08, 2022 Jul 08, 2022

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Re-contact Adobe customer support. Only customer support can (and needs to) help you with this. You can use your case number, so that the new agent can pick up where the other one left. Anjali did make an error by disconnecting, but maybe he thought the supervisor would take over.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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