Licensed photo won't download

[ashleyo24149905]

Please see the below error message. I've tried everything reasonable. It woudln't download yesterday, won't today. Other's do without a problem so I assume it is corrupted. Either way, it won't work for me. Can I get the asset replaced? If so, how?

[Brad Lawryk]

The file you are trying to open is an Adobe Illustrator File (Vector). These are not supported in Paint.

[ashleyo24149905]

Great, I now have two of those. Do they open in anything besides AI? Or is it pretty much forcing me to pay $30 to have AI to access the photo? There no way to return the license, correct?  Leaves people in a really crappy situation. I was not aware that there were AI only files.

[twaritar3263062]

Hi Ashley,

Vector files are best to be downloaded in Illustrator. If you do not have Illustrator, then as a workaround you may download the trial version of Illustrator(7days trial) and can try to use the above-mentioned file.

You may use this link to download the trial version of Illustrator:

Download a free trial or buy Adobe products | Adobe free trials & downloads.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

[Brad Lawryk · Accepted solution]

Going forward make sure that images you license say JPEG below the file type. If it says AI you won't be able to use it.

[Abambo]

They may be opened in third party programs, but the best program to open Illustrator files is Illustrator!