Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Licensed photo won't download

New Here ,
Mar 15, 2019 Mar 15, 2019

Copy link to clipboard

Copied

Please see the below error message. I've tried everything reasonable. It woudln't download yesterday, won't today. Other's do without a problem so I assume it is corrupted. Either way, it won't work for me. Can I get the asset replaced? If so, how?

Views

528

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

LEGEND , Mar 15, 2019 Mar 15, 2019
Going forward make sure that images you license say JPEG below the file type. If it says AI you won't be able to use it.

Likes

Translate

Translate
LEGEND ,
Mar 15, 2019 Mar 15, 2019

Copy link to clipboard

Copied

The file you are trying to open is an Adobe Illustrator File (Vector). These are not supported in Paint.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 15, 2019 Mar 15, 2019

Copy link to clipboard

Copied

Great, I now have two of those. Do they open in anything besides AI? Or is it pretty much forcing me to pay $30 to have AI to access the photo? There no way to return the license, correct?  Leaves people in a really crappy situation. I was not aware that there were AI only files.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 15, 2019 Mar 15, 2019

Copy link to clipboard

Copied

Hi Ashley,

Vector files are best to be downloaded in Illustrator. If you do not have Illustrator, then as a workaround you may download the trial version of Illustrator(7days trial) and can try to use the above-mentioned file.

You may use this link to download the trial version of Illustrator:

Download a free trial or buy Adobe products | Adobe free trials & downloads.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Mar 15, 2019 Mar 15, 2019

Copy link to clipboard

Copied

Going forward make sure that images you license say JPEG below the file type. If it says AI you won't be able to use it.

Screen Shot 2019-03-15 at 3.08.18 PM.png

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 15, 2019 Mar 15, 2019

Copy link to clipboard

Copied

LATEST

They may be opened in third party programs, but the best program to open Illustrator files is Illustrator!

ABAMBO | Hard- and Software Engineer | Photographer

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started