Licensed Vector File not as advertised

New Here ,
Jun 26, 2022 Jun 26, 2022

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I just licensed a vector AI file from my Illustrator library. It says that the file is 6000x2000px and 2MB, when I open the file, it is 59x33pt and unscalable without becoming completely blurry and pixelated. I went into Adobe Stock online and downloaded the file to my hard drive to see if I would get a different result, and I did not.

 

The file # in Adobe Stock is  422704919 (Indian Bollywood Cinema)

 

Please advise if this file can be made usable and scalable as a vector, or if not, can I get my license credit returned?

 

[moderator deleted attached original file.]

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Community Expert , Jun 26, 2022 Jun 26, 2022

Hi @SmartStrongSafe ,

The file is a real vector graphics that can be scaled without any problem. You need to use Adobe Illustrator, however, to open it correctly. That lets me wonder what program you used?

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New Here ,
Jun 26, 2022 Jun 26, 2022

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GRRRRRR....I just licensed a DIFFERENT file and the same thing happened. Is there something wrong with Adobe Stock today, or is it the producers of these files? The second file with the same problem is #245843839

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Community Expert ,
Jun 26, 2022 Jun 26, 2022

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Hi @SmartStrongSafe ,

The file is a real vector graphics that can be scaled without any problem. You need to use Adobe Illustrator, however, to open it correctly. That lets me wonder what program you used?

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jun 26, 2022 Jun 26, 2022

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I am opening both files in Adobe Illustrator, they say they are vectors but they are not performing like vectors. I see multiple discussions in the forum about this issue, did you test the files in Illustrator, or are you reading the specs in Adobe Stock like I did before I purchased the licenses?

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Community Expert ,
Jun 26, 2022 Jun 26, 2022

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I did open the file that you shared. 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jun 26, 2022 Jun 26, 2022

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Can you help me understand, then, what might be going wrong? As I mentioned, I licensed the file from my Library in Illustrator, and when I open the file, it looks fine, but when you look at the properties, the file is teeny. When I put the file into my document and resize it to fit, it becomes a blurry, pixelated mess. After this happened, I tried several different approaches, all with the same result. Then I went into Adobe Stock online, downloaded the file to my computer and tried placing it into my Illustrator document. I had the same result, a teeny file that becomes a pixelated mess when it's enlarged.

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LEGEND ,
Jun 27, 2022 Jun 27, 2022

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" when you look at the properties, the file is teeny." That almost proves it is a vector, as an image would be big. No, I don't have an explanation, sorry.

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Community Expert ,
Jun 27, 2022 Jun 27, 2022

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What applications and version numbers did you use?

 

Abambo_0-1656318159869.png

 

ABAMBO | Hard- and Software Engineer | Photographer

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