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Licensed wrong image 2024

New Here ,
Sep 19, 2024 Sep 19, 2024

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I accidentally licensed the wrong version of the image I needed. Can Adobe remove the license and return my credit for AdobeStock_288943675?

 

Thanks!

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Adobe Employee , Sep 19, 2024 Sep 19, 2024

Hey @Wessel29640113zgz6 - I've granted the credit back.  It should now appear in your account. Please make sure to delete the file (#288943675) from storage.

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Community Expert ,
Sep 19, 2024 Sep 19, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc services">

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New Here ,
Sep 19, 2024 Sep 19, 2024

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I appreciate that. Thank you for your response. re: forums, I agree. I've wasted time searching and attempting to chat. 

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Community Expert ,
Sep 19, 2024 Sep 19, 2024

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you're welcome (and hopefully an expert here will help you soon.)

 

if you don't get help in 24hrs, let me know and i'll flag a stock expert.

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New Here ,
Sep 19, 2024 Sep 19, 2024

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Thank you:)

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Community Expert ,
Sep 19, 2024 Sep 19, 2024

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kglad_0-1726768805615.jpeg

 

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Adobe Employee ,
Sep 19, 2024 Sep 19, 2024

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Hey @Wessel29640113zgz6 - I've granted the credit back.  It should now appear in your account. Please make sure to delete the file (#288943675) from storage.

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Community Expert ,
Sep 19, 2024 Sep 19, 2024

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@Liza5C0C 

 

thank you.

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