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beebee13
Participating Frequently
February 2, 2022
Question

Licensing

  • February 2, 2022
  • 1 reply
  • 677 views

95% of my adobe stock images are no longer licensed that used to be. Now they aren't anymore? So frustrating. Some are images I use frequently, and I don't to waste my quota on re-licensing them again

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1 reply

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
February 2, 2022

Is it possible you aren't signed in under the account you used to license the images?

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beebee13Author
Participating Frequently
February 8, 2022

That would be even more frustrating becuase the account was consolidated by an Adboe rep, who I emailed recently and never heard back from. I see all the images in my library online, but the majority say they are no longer licensed. I was PROMISED that all my assests would transfer and all my unused assests would still be available. They are. But I need the images that I already licensed. 

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beebee13Author
Participating Frequently
March 6, 2022

I incorrectly typed my phone number, it is area [REMOVED BY MODERATOR]


Also, I need to emphasize, that I was told that all the assests would be transfered automatically. That they weren't is annoying and is taking a lot of valuable time to resolve. 

 

Hope this is resolved soon.

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