Licensing

Forum|Forum|4 years ago
February 2, 2022
1 reply
667 views

95% of my adobe stock images are no longer licensed that used to be. Now they aren't anymore? So frustrating. Some are images I use frequently, and I don't to waste my quota on re-licensing them again

Licensing

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WendellaBee

Adobe Employee

Is it possible you aren't signed in under the account you used to license the images?

B

beebee13Author

Participating Frequently

That would be even more frustrating becuase the account was consolidated by an Adboe rep, who I emailed recently and never heard back from. I see all the images in my library online, but the majority say they are no longer licensed. I was PROMISED that all my assests would transfer and all my unused assests would still be available. They are. But I need the images that I already licensed.

WendellaBee

Adobe Employee

Hi @beebee13,

I can see by your Adobe ID that you have a cancelled personal Adobe Stock subscription and an active Adobe Stock subscription under your team. Assets licensed under your personal subscription are only available under your personal profile and items licensed under your team subscription are only available under your organization profile. You can request a transfer of the quota or assets. The customer care team has attempted to contact you via voicemail. Please contact them and provide this case number: ADB-11203421-W3P4

https://helpx.adobe.com/contact.html

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