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joyk52884951
Participant
April 19, 2021
Answered

Live Person

  • April 19, 2021
  • 1 reply
  • 471 views

Is there a phone number or chat where I can speak to a live person? I want to keep my Adobe CC subscription but I need to update my credit card. It keeps telling me something went wrong when I go into my payment area. 

I also want to cancel my Adobe Stock subscription but am afraid that the phone number automation will cancel the wrong account. Is there a phone number where I can speak to a live person? I've been searching, looking online and I called the 1-800 number with no luck. They sure don't make it easy to get help.

    Correct answer WendellaBee

    Hi @joyk52884951,

     

    Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.


    1 reply

    WendellaBee
    Adobe Employee
    WendellaBeeCorrect answer
    Adobe Employee
    April 19, 2021

    Hi @joyk52884951,

     

    Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.


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