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Bjorn Souverijn
Participant
January 22, 2019
Answered

loading problems Adobe stock

  • January 22, 2019
  • 2 replies
  • 2829 views

Hello,

i've been a user of adobe stock since they took over the one dollar photo club. Never had any problems with Adobe stock since recently.

And i am wondering if there are more people experience the same problems. I am allso running Last Pass (for the shitload of passwords wich i have to remember) and recently Adobe stock is causing conflicts with Last Pass. The search results from Adobe stock wont even load or it takes an entire decade to load the search results.

Any one else experiencing the same problems?

Best Regards,

Bjorn

    This topic has been closed for replies.
    Correct answer WendellaBee

    Hello M. W.,

    Do you have a large amount of assets in one or more libraries? As in 100s of assets? We have found an issue where the site doesn't behave well when customers have a large amount of assets in a library. One workaround is to open the Creative Cloud application of your choice and to move assets to a new library, reducing the amount of assets per library to 150. If you open the library panel in your Creative Cloud application you'll be able multi-select assets and move them in bulk.

    I would be curious to know if disabling the LastPass browser extension improves your experience also, but clear your history before you do this, sign in and then disable the extension.

    Please let us know what you discover.

    EBQ

    2 replies

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    January 23, 2019

    Hello,

    We've pushed a fix for this issue to production, please sign out of the Adobe Stock website, clear your browser history and sign back into the site. Let us know if you experience any issues.

    EBQ

    T
    TrueMarket.ca
    Participant
    February 5, 2019

    I'm still having real issues with this in chrome, I'm also running last pass... but when I cleared the cache and everything it's still not loading my libraries or search results. Very frustrating.

    WendellaBee
    Adobe Employee
    WendellaBeeCorrect answer
    Adobe Employee
    February 6, 2019

    Hello M. W.,

    Do you have a large amount of assets in one or more libraries? As in 100s of assets? We have found an issue where the site doesn't behave well when customers have a large amount of assets in a library. One workaround is to open the Creative Cloud application of your choice and to move assets to a new library, reducing the amount of assets per library to 150. If you open the library panel in your Creative Cloud application you'll be able multi-select assets and move them in bulk.

    I would be curious to know if disabling the LastPass browser extension improves your experience also, but clear your history before you do this, sign in and then disable the extension.

    Please let us know what you discover.

    EBQ

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    January 22, 2019

    Hi G.H.,

    There are several threads on the forums covering this issue: https://forums.adobe.com/search.jspa?q=lastpass&place=%2Fplaces%2F6117366&depth=ALL

    We do expect a fix soon.

    EBQ

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