Skip to main content
ShayH0114
ShayH0114
Participant
November 20, 2017
Answered

Lost All Credits

  • November 20, 2017
  • 1 reply
  • 285 views

I'm so frustrated!

I was switched to Adobe Stock from Dollar Photo Club had over 80 credits left and I lost them when I canceled my membership. Well I restarted my membership so I can get them back and there is no way for me to contact support.

I'll say, I'm really disappointed in this. I shouldn't have to spend 30 minutes clicking around a website only to be taken to some forum. If I want to contact support, I should be taken there immediately!

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Shay,

    I have checked your account details and noticed that you have an active Adobe Stock subscription. As you have mentioned that you are unable to reach our support team, please see the link: Contact Support FAQ: Unable to reach support through the "Contact US" link

    Let me know if you still face troubles reaching support so that I can arrange a callback for you.

    Regards

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    November 20, 2017

    Hi Shay,

    I have checked your account details and noticed that you have an active Adobe Stock subscription. As you have mentioned that you are unable to reach our support team, please see the link: Contact Support FAQ: Unable to reach support through the "Contact US" link

    Let me know if you still face troubles reaching support so that I can arrange a callback for you.

    Regards

    Twarita

    ShayH0114
    ShayH0114Author
    Participant
    November 20, 2017

    I'm currently waiting in line for chat, thanks! I actually restarted my membership today just to get pictures for content I'm creating. I don't understand why I lost them when I canceled my subscription. I had them from before when I was in Dollar Photo Club.

    Thanks for your fast reply!

    twaritar3263062
    twaritar3263062
    Participating Frequently
    November 20, 2017

    As you have mentioned have contacted our online support, please let us know if you still face troubles.

    Regards

    Twarita

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices