Lost Stock Credits

Forum|Forum|8 years ago
December 11, 2017
2 replies
1965 views

I just logged into my account today and noticed 100+ photo credits gone. After scratching my head I noticed that our company card expired in September so as of October my account was inactive. I never once received any email or contact that this was in jeopardy. I updated the CC info today thinking the credits would show back up. They did not. I am not happy about this. Pretty sour actually.

Tried to do an online chat today. 3X sat for 45 minutes, 30 minutes and 1.5 hours and not once did any rep interact in a chat.

REALLY ADOBE!!???

-e

This topic has been closed for replies.

Correct answer Beverley Gray

Hi Grafxguy

As your subscription is active again, the credits should be re-instated. I'll check why this hasn't happened yet and get it resolved.

Thanks

Bev

GrafxguyAuthor

Participating Frequently

This issue just happened again. I logged in on Monday and about 113 credits are gone and I wasn't billed for May. I don't even have any access to my billing info. It is as if all has been deleted. I tried doing a chat but I keep getting a message that I need to go through my ADMIN. I am the ADMIN of this stock account.

WendellaBee

Adobe Employee

Hi Grafxguy,

Using the Adobe ID you use here on the forums I see that your subscription was cancelled in April because it was reported as an unknown charge. If you require additional assistance please contact customer care: https://helpx.adobe.com/contact.html.

EBQ

GrafxguyAuthor

Participating Frequently

Thanks for getting back. What is an unknown charge? This account was opened in 2015 and has been paid up every month. The original account (sbauman) was actually my co-worker's who retired 3+ years ago. When she retired I contacted Adobe to see if they could transfer our departments current credits to my Adobe account in which Adobe said "NO". This makes no sense to me so I have kept her account open ever since because we had a large amount of paid credits. If that has changed it would actually be great to have the credits transfered to my Adobe account and continue with the membership. But as far as "unknown charge" I do not know what that is. There has never been ANY correspondence through the account. All I am asking is for the credits be restored. Here are images of my billing so my company has never missed payment. I can be reached at [REMOVED BY MODERATOR]