Please contact customer care, https://helpx.adobe.com/de/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.
Thank you, but the chat is actually the reason for me to post here. The AI only gives me a limited set of options which do not cover my complaints, and there is no way to select to get in touch with a real person.
may I ask you what to do about this?
This is a community forum and no one here would be able to resolve this for you. A customer care agent is the best option. The virtual chat will connect you with customer care after you answer a few questions.
Request an agent in the virtual chat.