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A
Anonymous
April 20, 2023
Answered

Me siguen cobrando un plan Cancelado correctamente

  • April 20, 2023
  • 3 replies
  • 1356 views

Despues de un año de suscripción a Adobe Stock, cancelé mi cuenta correctamente hace dos meses, de hecho, aparece como que ya no tengo ningun plan, pero desgraciadamente, Adobe sigue cobrándose una factura mensual via Paypal de este Plan que ya no existe.

Es realmente frustante, inicié la demanda via Paypal, pero no he podido hacerlo con Adobe.

Suena a estafa o abuso de poder. Vamos a ver si se puede solucionar, porque el siguiente paso tendrá que ser poner una denuncia legal.

Gracias por adelantado

This topic has been closed for replies.
Correct answer Abambo

Before you invest much into legal fees, I would suggest, you simply do the following:

  • Check if you are signed in with the correct account.
  • Check the confirmation mail for the cancellation.
  • Contact Adobe customer care.

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

3 replies

N
NURIA ANTOLI
Participant
June 1, 2023

Buenas tardes, a mi me pasa exactamente lo mismo!  Me di de baja, me siguen cobrando la cuota mensual, no me envian facturas y para colmo tampoco puedo utilizar los programas ADOBE. O sea paga para nada. Es como tira dinero por la ventana cada mes.

Me aprece idamisable y un robo demasiado descarado para una empresa cuya facturacion anual en 2022 fue de 18.000 millones de dolares. Sin comentarios!

N. A. G.

Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
June 1, 2023

You are posting in an Adobe Stock forum. Your Adobe Stock subscription does not include any programs. If you signed up for an annual Adobe Stock subscription, you are responsible for the full year. If you cancel before the year is over, there is an early termination penalty. The instructions for cancelling your subscription are shown here:

https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

Jill C., Forum Volunteer
    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    April 20, 2023

    If you are being charged by Adobe it is not under the Adobe ID you are using here on the forums. That subscription was cancelled. You would need to sign into account managment with the Adobe ID associated with the active subscription.

      Abambo
      Community Expert
      AbamboCommunity ExpertCorrect answer
      Community Expert
      April 20, 2023

      Before you invest much into legal fees, I would suggest, you simply do the following:

      • Check if you are signed in with the correct account.
      • Check the confirmation mail for the cancellation.
      • Contact Adobe customer care.

      Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
      Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

      For support via Twitter:
      https://twitter.com/AdobeCare

      (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
      https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



      Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


      If in doubt, ask the forum.

      ABAMBO | Hard- and Software Engineer | Photographer
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