Participant

Question

Migrating Adobe stock license

Forum|Forum|3 years ago
March 30, 2022
5 replies
972 views

Hello, I'm looking for help on migrating my Stock image licenses from one account to another.

Background information: our Adobe account manager reached out to merge individual licenses into our Team account, and one of those accounts had Stock licensing (a little over 700). I'm looking to migrate those licenses into the new umbrella so that the same team will still be able to access those images. The Stock account has been added to the umbrella Team account as an admin as well. How can I go about providing the licensed stock image access to my users?

I've tried going to the original Stock account's license history and getting each image added to a library, then sharing that library, but I find that I'm still running into an issue where my users are reporting that the images are "unlicensed."

This topic has been closed for replies.

WendellaBee

Adobe Employee

@SoftwareLicen23393484uyn0, @ddil88544548,

Customer care is attempting to reach you via email to resolve this. Please look for an email message with more information.

D

ddil88544548

Participant

@WendellaBee thank you sooooooo, sooooo much for opening that ticket for me. After 8 or so rounds with Adobe support, your ticket finally got me to a team that could run the migration for me.

D

ddil88544548

Participant

Well, it turns out that this has to be done manually by me.

1) head to stock.adobe.com on the old account

2) manually download each asset under license history to my local drive

2) upload to the new team account

Thank you again, @WendellaBee and @Abambo !

WendellaBee

Adobe Employee

Nope, nope, nope. @ddil88544548 can you provide to me via a direct message, don't post it here, a phone number and/or email address where customer care can contact you. Also if you have a case number that would also be helpful.

D

ddil88544548

Participant

Thank you, Abambo and EvilBugQueen1, for directing me to Adobe Support via chat.

Ultimately, chat support was the only venue I was able to find a resolution (in the form of an exception made to our account), as my account manager directed me to phone support, who then directed me to the community forums. I'm the admin on the account and wish I had known that Stock licenses aren't transferrable as I was under the impression that everything was migrated upon account consolidation. I would have definitely considered consolidating into the Stock account instead.

WendellaBee

Adobe Employee

Hi @SoftwareLicen23393484uyn0, @ddil88544548,

Please contact customer care again. This is a frequent request we handle. You may need to ask for a supervisor or lead agent for assistance. I'm sorry they weren't able to assist you on your first attempt.

Abambo

Community Expert

Hi @WendellaBee,

I have the impression that the problem has been solved.

Quote: Ultimately, chat support was the only venue I was able to find a resolution (...)

But it's good to know that it is not an exception that has been made.

ABAMBO | Hard- and Software Engineer | Photographer

WendellaBee

Adobe Employee

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

Abambo

Community Expert

Please ask a Teams administrator to contact Adobe support via the admin console. Please see here for more information: https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

ABAMBO | Hard- and Software Engineer | Photographer

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