• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Missing Adobe Stock Credits

New Here ,
Feb 11, 2023 Feb 11, 2023

Copy link to clipboard

Copied

Hi 

 Im having the same issue, I went have having 80 credits now I have 17. I tried using the link you posted but 

it comes up with this "

We're sorry.

You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator.

 

I have paid alot of money for this and now I have no way of even getting any support from adobe.

 

Please can you assist?

 

TOPICS
Plans and purchase

Views

146

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Feb 12, 2023 Feb 12, 2023

Do you have a Teams/Enterprise subscription? If this is the case (as with the OP), an administrator can contact Adobe customer care and check what's wrong. But I suspect you are having an individual subscription (remember OP has transferred his individual subscription to an Enterprise/Teams account) so you should contact Adobe customer care via the standard channel. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Po

...

Votes

Translate

Translate
Community Expert ,
Feb 12, 2023 Feb 12, 2023

Copy link to clipboard

Copied

LATEST

Do you have a Teams/Enterprise subscription? If this is the case (as with the OP), an administrator can contact Adobe customer care and check what's wrong. But I suspect you are having an individual subscription (remember OP has transferred his individual subscription to an Enterprise/Teams account) so you should contact Adobe customer care via the standard channel. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started