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Missing licences from Fotolia

New Here ,
Jul 10, 2023 Jul 10, 2023

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Hi there, I purchased photos from Fotolia, and now I don't find the licences on Adobe. I had several emails from Copytrack asking for proof. How can I find those licences ? 

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Community Expert , Jul 10, 2023 Jul 10, 2023

Did you synchronize your Fotolia account with Adobe stock?

 

I would contact Adobe customer care, as any account issues can only be solved by Adobe.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

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Community Expert ,
Jul 10, 2023 Jul 10, 2023

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Did you synchronize your Fotolia account with Adobe stock?

 

I would contact Adobe customer care, as any account issues can only be solved by Adobe.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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