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March 7, 2019
Answered

Money back

  • March 7, 2019
  • 1 reply
  • 264 views

I canceled adobe stock subscription (40 images) the same day after downloading 4 images.

When will I get my money back?

I received an e-mail with the information that the subscription will end on March 5th and is still active - I did not receive a refund and still have 36 images to download.

    This topic has been closed for replies.
    Correct answer Abambo

    The first month of your subscription is not charged.

    If however, there was a charge and a refund is triggered, it takes up to 7 working days for the refund to arrive into your account.

    Cancelling the first month will become effective at the end of that month.

    1 reply

    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    March 7, 2019

    The first month of your subscription is not charged.

    If however, there was a charge and a refund is triggered, it takes up to 7 working days for the refund to arrive into your account.

    Cancelling the first month will become effective at the end of that month.

    ABAMBO | Hard- and Software Engineer | Photographer