Skip to main content
R
Raluca5C41
Participant
November 16, 2020
Answered

monthly 10 assets subscription not working

  • November 16, 2020
  • 1 reply
  • 486 views

Hello,

Please help me solve the 10 assets monthly subscription. Even though it was a free trial, I wasn't able to download anything without being charged, and the subscription continues monthly. I would like a refund and cancellation of subscription.

Thank you.

This topic has been closed for replies.
Correct answer WendellaBee

You have your team profile selected and your team does not have a stock subscription. You should see your name at the top of the Adobe Stock site, not your company name.

1 reply

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
November 16, 2020

Hi Raluca,

You will only be charged if the assets are not part of the subscription. You can filter for subscription content when you search on the site. If you require additional assistance please contact customer care, https://helpx.adobe.com/contact.html

R
Raluca5C41Author
Participant
November 17, 2020

Hi EBQ,

 

The problem is that I don't get to download any asset. When choosing to download an asset, I'm asked to buy a licence and then prompted with the buying options (please see screenshot below). So far, I haven't managed to download any image despite the fact that I am billed monthly.

 

Raluca

 

R
Raluca5C41Author
Participant
November 18, 2020

You have your team profile selected and your team does not have a stock subscription. You should see your name at the top of the Adobe Stock site, not your company name.


Yup, this solved it. Thank you so much.

 

Raluca

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices