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Generous_wanderlust5ECF
Participating Frequently
October 1, 2021
Question

My Adobe Stock libraries are gone.

  • October 1, 2021
  • 6 replies
  • 5232 views

I logged into Adobe Stock just now, and all my photo libraries are missing. Is there anything that can be done to recover them?

    6 replies

    kokoruz
    kokoruz
    Participant
    March 16, 2022

    I also have a similar situation except the libraries are tied to my work and home.  I am logged into my work adobe id in both cases but I have two different lightbox libraries.  On my home computer I can only see the libraies that I populated at home and on my work computer I can only see the libraries I populated at work.  It is not a business/personal issue.  I have logged out and logged back in.  Toggled profiles.  It is so strange.  I was relived when I discovered they still existed but super perplexed on why they display separately.  It reminds me of the old days of internet bookmarks.

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      Mike29864031zjf6
      Participant
      April 18, 2024

      I am having the same problem. 😞

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        Mike29864031zjf6
        Participant
        April 18, 2024

        I fixed it!!  I just went to a random image and clicked on the little "save to library" gray heart.  And my library was there again.  Hope this helps.

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        ThomasNe
        Participant
        March 16, 2022

        Same issue for me as well, as described by this thread.

        The libraries aren't in my personal or work account, they have dissapeared.

          WendellaBee
          Adobe Employee
          WendellaBee
          Adobe Employee
          March 16, 2022

          Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.


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          MarissaM
          Participant
          December 13, 2021

          I'm having a similar issue where one of my libraries that I created last week is missing, created in a team/shared account. On the day I created it, I was able to see it on the adobe stock website, but not in illustrator libraries. Now I can't find it anywhere. I have checked https://assets.adobe.com/libraries and tried signing out, clearing my browsing history and cache and signing back in. My other libraries are showing up fine.

          WendellaBee
          Adobe Employee
          WendellaBee
          Adobe Employee
          December 13, 2021

          I can see that your team recently migrated to business account. There have been some issue with what libraries display after this migration. When you sign into Adobe Stock you should see a choice of Personal and the name of your Team. Choose Team. When you land on the Stock site click on the profile menu and confirm that you see the name of your team there as well. Check your libraries. Do you see the libraries you are missing? If not, switch to Personal under the profile menu and check your libraries again. If you still cannot see the library sign out of Adobe Stock. Clear your browser history and when you sign in choose Personal instead of your team. Then on the stock site check the libraries under Personal and the team name. Let me know if you have additional questions.

           

           

          anne-mariem68172899
          anne-mariem68172899
          Participant
          November 5, 2021

          I'm having the same issue – loads of images that were saved up until last week, this week none of the libraries are to be seen

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            peted319
            Participant
            October 6, 2021

            I'm having the same issue. Thye're gone where they usually show up it just shows "My library" and it's empty.

              WendellaBee
              Adobe Employee
              WendellaBee
              Adobe Employee
              October 1, 2021

              Hi @Generous_wanderlust5ECF,

              I can see by your Adobe ID that you are a member of a team. Are you seeing your team name in the profile menu after you sign into the Adobe Stock site or do you see your own name? Depending on where you created the libraries will determine under which profile they appear.

               

              Please reply with what you discover as this can be helpful to other customers.

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                Generous_wanderlust5ECFAuthor
                Participating Frequently
                November 12, 2021

                Hi again,

                 

                My libraries are once again missing. This is beyond frustrating, as it has happened several times now. I have already checked https://assets.adobe.com/libraries and the libraries aren't there. The only photos that appear are ones that I've downloaded since my libraries disappeared. 

                 

                Seems like multiple people have been having the same issue, so it would be nice to get this issue cleared up!

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                  Generous_wanderlust5ECFAuthor
                  Participating Frequently
                  November 16, 2021

                  @Generous_wanderlust5ECF when you sign into Adobe or Adobe Stock are you presented with choices of Personal and the name of your company or business? Can you try signing out and selecting the company when you sign in? You should clear your browser history before signing in.


                  I tried that, and the libraries are still missing.

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