My Adobe Stock libraries are gone.

Community Beginner ,
Oct 01, 2021 Oct 01, 2021

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I logged into Adobe Stock just now, and all my photo libraries are missing. Is there anything that can be done to recover them?

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Adobe Employee ,
Oct 01, 2021 Oct 01, 2021

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Hi @shelleys16805516,

I can see by your Adobe ID that you are a member of a team. Are you seeing your team name in the profile menu after you sign into the Adobe Stock site or do you see your own name? Depending on where you created the libraries will determine under which profile they appear.

 

Please reply with what you discover as this can be helpful to other customers.

EBQ

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Community Beginner ,
Oct 04, 2021 Oct 04, 2021

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I created the libraries under my team name, and they do not appear there. They don't appear under my personal profile either.

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Adobe Employee ,
Oct 04, 2021 Oct 04, 2021

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@Bibilelo could you look into this please?

EBQ

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New Here ,
Oct 05, 2021 Oct 05, 2021

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I have exactly the same problem. I saved a lot of images to license them later – but now my libraries are empty (except 2 images that I added last week). I'm also in a team, I already checked both profiles. @EvilBugQueen1 

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Adobe Employee ,
Oct 21, 2021 Oct 21, 2021

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Can you see the libraries when you log into https://assets.adobe.com/libraries

EBQ

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Community Beginner ,
Oct 21, 2021 Oct 21, 2021

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I can see my stock libraries there but not in Adobe Stock. But at least now I can reference them.

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Adobe Employee ,
Oct 06, 2021 Oct 06, 2021

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We're looking into this and will provide an update on this thread when we have more information.

EBQ

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Community Beginner ,
Oct 14, 2021 Oct 14, 2021

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Hi again,

 

Our account admin had to update our payment method and address, and now my libraries are gone again. Is there a way to restore them again?

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New Here ,
Oct 21, 2021 Oct 21, 2021

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Are there any news yet? This "bug" will cost me like 8 hours of stock research.. again.

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Adobe Employee ,
Oct 21, 2021 Oct 21, 2021

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Can you see the libraries when you log into https://assets.adobe.com/libraries

EBQ

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New Here ,
Oct 22, 2021 Oct 22, 2021

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I've already checked that, did it again now. Unfortunately I don't see the missing images in the library.

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New Here ,
Nov 11, 2021 Nov 11, 2021

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Hey there! I surprisingly found my missing library via Adobe Cloud app (-> files: libraries) today. It wasn't there before. If you have the same issue, maybe that's the solution for you, too.

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Community Beginner ,
Nov 12, 2021 Nov 12, 2021

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Hi again,

 

My libraries are once again missing. This is beyond frustrating, as it has happened several times now. I have already checked https://assets.adobe.com/libraries and the libraries aren't there. The only photos that appear are ones that I've downloaded since my libraries disappeared. 

 

Seems like multiple people have been having the same issue, so it would be nice to get this issue cleared up!

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Adobe Employee ,
Nov 12, 2021 Nov 12, 2021

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@shelleys16805516 when you sign into Adobe or Adobe Stock are you presented with choices of Personal and the name of your company or business? Can you try signing out and selecting the company when you sign in? You should clear your browser history before signing in.

EBQ

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Community Beginner ,
Nov 16, 2021 Nov 16, 2021

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I tried that, and the libraries are still missing.

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Adobe Employee ,
Nov 16, 2021 Nov 16, 2021

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@shelleys16805516, is it possible you are signing in with a connected account like Google or Facebook? Please see this thread: https://community.adobe.com/t5/stock-discussions/libraries-vanished-in-adobe-stock/m-p/12527347#M614...

 

EBQ

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Community Beginner ,
Nov 16, 2021 Nov 16, 2021

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No, I am signing in with my company email.

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Adobe Employee ,
Nov 16, 2021 Nov 16, 2021

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Hi @shelleys16805516,

When you sign into the site, do you see a choice of your company name and Personal, which are you choosing? Once you choose could you please click on the profile menu and you should see either personal or the name of your organization. Can you click on this to open the selection menu? Are you seeing your company listed twice? If you change the selection do your libraries appear?

EBQ

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Community Beginner ,
Nov 16, 2021 Nov 16, 2021

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Yes, there is a choice between company name and personal. Like I previously mentioned, I am signing in using the company profile, not personal. When I click on the profile menu and change the selection, my libraries don't appear, regardless of which profile I select. I'll attach a couple screenshots of what I'm seeing-

 

Screen Shot 2021-11-16 at 12.57.49 PM.pngScreen Shot 2021-11-16 at 1.00.20 PM.png

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Adobe Employee ,
Nov 16, 2021 Nov 16, 2021

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Thank you for the screenshots. When you sign in can you try selecting personal in the sign in screen? And then check personal and simple nexus under the profile menu to see if libraries appear?

EBQ

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Community Beginner ,
Oct 06, 2021 Oct 06, 2021

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I'm having the same issue. Thye're gone where they usually show up it just shows "My library" and it's empty.

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New Here ,
Nov 05, 2021 Nov 05, 2021

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I'm having the same issue – loads of images that were saved up until last week, this week none of the libraries are to be seen

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