My Adobe Stock libraries are gone.

[shelleys16805516]

I logged into Adobe Stock just now, and all my photo libraries are missing. Is there anything that can be done to recover them?

[EvilBugQueen1]

Hi @shelleys16805516,

I can see by your Adobe ID that you are a member of a team. Are you seeing your team name in the profile menu after you sign into the Adobe Stock site or do you see your own name? Depending on where you created the libraries will determine under which profile they appear.

Please reply with what you discover as this can be helpful to other customers.

[shelleys16805516]

I created the libraries under my team name, and they do not appear there. They don't appear under my personal profile either.

[EvilBugQueen1]

@Bibilelo could you look into this please?

[Annika5FB8]

I have exactly the same problem. I saved a lot of images to license them later – but now my libraries are empty (except 2 images that I added last week). I'm also in a team, I already checked both profiles. @EvilBugQueen1 

[EvilBugQueen1]

Can you see the libraries when you log into https://assets.adobe.com/libraries

[peted319]

I can see my stock libraries there but not in Adobe Stock. But at least now I can reference them.

[EvilBugQueen1]

We're looking into this and will provide an update on this thread when we have more information.

[shelleys16805516]

Hi again,

Our account admin had to update our payment method and address, and now my libraries are gone again. Is there a way to restore them again?

[Annika5FB8]

Are there any news yet? This "bug" will cost me like 8 hours of stock research.. again.

[EvilBugQueen1]

Can you see the libraries when you log into https://assets.adobe.com/libraries

[Annika5FB8]

I've already checked that, did it again now. Unfortunately I don't see the missing images in the library.

[Annika5FB8]

Hey there! I surprisingly found my missing library via Adobe Cloud app (-> files: libraries) today. It wasn't there before. If you have the same issue, maybe that's the solution for you, too.

[shelleys16805516]

Hi again,

My libraries are once again missing. This is beyond frustrating, as it has happened several times now. I have already checked https://assets.adobe.com/libraries and the libraries aren't there. The only photos that appear are ones that I've downloaded since my libraries disappeared. 

Seems like multiple people have been having the same issue, so it would be nice to get this issue cleared up!

[EvilBugQueen1]

@shelleys16805516 when you sign into Adobe or Adobe Stock are you presented with choices of Personal and the name of your company or business? Can you try signing out and selecting the company when you sign in? You should clear your browser history before signing in.

[shelleys16805516]

I tried that, and the libraries are still missing.

[EvilBugQueen1]

@shelleys16805516, is it possible you are signing in with a connected account like Google or Facebook? Please see this thread: https://community.adobe.com/t5/stock-discussions/libraries-vanished-in-adobe-stock/m-p/12527347#M614...

[shelleys16805516]

No, I am signing in with my company email.

[EvilBugQueen1]

Hi @shelleys16805516,

When you sign into the site, do you see a choice of your company name and Personal, which are you choosing? Once you choose could you please click on the profile menu and you should see either personal or the name of your organization. Can you click on this to open the selection menu? Are you seeing your company listed twice? If you change the selection do your libraries appear?

[shelleys16805516]

Yes, there is a choice between company name and personal. Like I previously mentioned, I am signing in using the company profile, not personal. When I click on the profile menu and change the selection, my libraries don't appear, regardless of which profile I select. I'll attach a couple screenshots of what I'm seeing-

[EvilBugQueen1]

Thank you for the screenshots. When you sign in can you try selecting personal in the sign in screen? And then check personal and simple nexus under the profile menu to see if libraries appear?

[peted319]

I'm having the same issue. Thye're gone where they usually show up it just shows "My library" and it's empty.

[anne-mariem68172899]

I'm having the same issue – loads of images that were saved up until last week, this week none of the libraries are to be seen