Skip to main content
core45
core45
Known Participant
September 28, 2017
Answered

My invoices

  • September 28, 2017
  • 2 replies
  • 1127 views

I didn't received invoices for photos I have bought.

There is no option to download it too in your great system.

Not mentioning that you charged me incorrect VAT amount (In Canary Islands there is no VAT but IGIC so either you add 0% VAT or 7% IGIC).

But most importantly I need the invoice.

    This topic has been closed for replies.
    Correct answer WendellaBee

    By the way. Where is the button or menu to get to https://accounts.adobe.com/orders ?

    You know, for people who just want to access their orders without asking / calling and wasting their time for unnecessary things.


    Hi KK,

    From https://accounts.adobe.com/plans click on View your orders under the Order History section.

    I'll need more information about the VAT issue. Please look for a direct message from me momentarily.

    EBQ

    2 replies

    L
    La Palma volcan
    Participant
    October 9, 2021

    Hola Core45,

     

    ¿Pudiste recuperar el IVA y pagar IGIC? ¿Como se tiene que hacer?

     

    How do I have to make the purchase of an Adobe Product to pay IGIC (Canary Islands VAT) since my residence is in the Canary Islands?

    In the purchase page only the VAT is shown.

    Thanks.

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    October 11, 2021

    Hi @La Palma volcan,

    Could you provide me with a little more information about what you are seeing? When you are in the checkout portion of the Adobe Stock site, do you see a field to enter the VAT tax number? Is there a tax ID that you typically use for the exemption when making online purchase?

    L
    La Palma volcan
    Participant
    October 12, 2021
    Hi EvilBugQuen1:

    I live in Canary Island (Spain). The VAT for Spain is 21%, except in
    Canary Islands: her we paid local VAT named IGIC, and the rat is only7%

    When I tried to buy in the web, it only shows VAT 21% and i must paid
    this amount, not my local tax.
    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    September 28, 2017

    Hi Kornel,

    Please see the link below:

    Print a payment receipt or invoice

    Let me know if that helps!

    Feel free to update this thread in case of any additional query.

    Regards,

    Twarita

    core45
    core45Author
    Known Participant
    September 28, 2017

    No. There is nothing there.

    core45
    core45Author
    Known Participant
    September 28, 2017

    Yes. Now I can print the invoices.
    Whom can I contact concerning wrong VAT amount?

    Somebody who knows how it works in Spain/Canarias.

    The best would be a Spanish accountant or someone like this.


    By the way. Where is the button or menu to get to https://accounts.adobe.com/orders ?

    You know, for people who just want to access their orders without asking / calling and wasting their time for unnecessary things.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices