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M
Marjorie Teixeira
Participant
July 31, 2021
Question

Não consigo cancelar assinatura de teste

  • July 31, 2021
  • 1 reply
  • 777 views

Antes de completar os 30 dias de teste já começaram a me cobrar o valor, impossibilitando o cancelamento da assinatura desse período de teste.

Agora quando entro não me dão a possibilidade de cancelar a assinatura.

Não quero a assinatura e não vou pagar por essa assinatura, só quero cancelar. 

Hoje é sábado e o chat não está funcionando, gostaria de saber se eu cancelar a conta, irão parar as cobranças, visto que não tenho nenhuma assinatura?

This topic has been closed for replies.

1 reply

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
July 31, 2021

Charges start at the beginning of the paid subscription, not before. If you have charges, you have possibly bought assets that are not included in the subscription.

 

To cancel your subscription: Cancel your Adobe Stock membership 

 

If you need contacting Adobe customer service: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer
M
Marjorie TeixeiraAuthor
Participant
July 31, 2021

Só solicitei o teste de assinatura com as 10 imagens gratuitas, só que quando tentei cancelar antes que o teste terminasse, já não tinha mais a possibilidade de cancelar. 

Eles começaram a me cobrar antes de fechar os 30 dias de teste.

Eu não tenho nenhum produto da Adobe e não tenho interesse no momento, só quero cancelar esse teste e não aparece mais essa opção.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
July 31, 2021

Self cancel is not possible in 2 cases: for a brief moment during the renewal (in your case when the free month changes to a paid subscription) or when there were payment problems and the payment did not pass.

 

You do not need to have any other products, but if you can't self-cancel, you need to contact Adobe customer care as indicated above. If the chat is closed for your region, you need to wait until Monday.

 

You could also change your region to an English-speaking region. Chat in English is open 24/24 7/7.

ABAMBO | Hard- and Software Engineer | Photographer
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