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Newbi - trying to license a second image but it is trying to charge me $499!

New Here ,
Sep 26, 2018 Sep 26, 2018

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I purchased the $29 per month Adobe Stock plan.  I was able to license my first image last month.  I am trying to license a 2nd image now (215291212) and it is trying to charge me$299 for a small image and $499 for a large image! 

Why is this image not free like my first one was?

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Adobe Employee , Sep 26, 2018 Sep 26, 2018
Hi John,Thanks for reaching out to the Adobe Stock community.I see you have an Adobe account under the same ID as with forums.The file ID which you have shared above(215291212) is a premium image and can be licensed on-demand or by using credit from the credit packs (that is the reason it tries to charge an amount of $499). You can only purchase standard assets through the subscription plans.You may also refer to Common Questions about plans, purchasing, and availability, Adobe StockFeel free to...

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Adobe Employee ,
Sep 26, 2018 Sep 26, 2018

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Hi John,

Thanks for reaching out to the Adobe Stock community.

I see you have an Adobe account under the same ID as with forums.

The file ID which you have shared above(215291212) is a premium image and can be licensed on-demand or by using credit from the credit packs (that is the reason it tries to charge an amount of $499). You can only purchase standard assets through the subscription plans.

You may also refer to Common Questions about plans, purchasing, and availability, Adobe Stock

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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