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Participant
June 10, 2022
Question

Newbie error - accidentally licensed a brochure not needed!

  • June 10, 2022
  • 1 reply
  • 156 views

Hi, I've just joined a creative team and have accidently clicked the blue license button expecting to see some kind of popup/confirmation with detail of license terms etc, but nothing. just straight through and now I have licenesed something not needed at all! I haven't even bothered to download it. Is there a way it can be unlicensed/recredited???? Thanks in advance. 

Asset ID: #310258395

I had read this was possible when others have made a similar mistake, but this thread is now closed... 
https://community.adobe.com/t5/stock-discussions/how-to-unlicense-adobe-stock-image/td-p/10369681

This topic has been closed for replies.

1 reply

Abambo
Community Expert
Community Expert
June 11, 2022

Sure it's possible. either wait for @Vani_100 to jump in, or you contact customer support. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer