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M
michaelm56579202
Participant
April 11, 2023
Answered

No Assets

  • April 11, 2023
  • 1 reply
  • 367 views

We have an Adobe Stock plan for a user, it has never been used. He is getting a message of zero assets available.

 

 

This topic has been closed for replies.
Correct answer Abambo

Thanks, I am the administrator.


Then go:

https://adminconsole.adobe.com/support

 

1 reply

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
April 11, 2023

Are you on a Teams/Enterprise plan? Did you sign in to the correct level?

 

Try signing out and in again. If you get the option to sign in to your company, use that option.

ABAMBO | Hard- and Software Engineer | Photographer
M
michaelm56579202Author
Participant
April 11, 2023

Our company is on an enterprise plan. Unfortunately, a mistake was made, and we purchased a Teams license for Stock. All of our other users are using their Enterprise ID. This license is a Business ID. How do we have the user log in with a Business ID?

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
April 11, 2023

I would suggest that your administrator contacts customer support.

ABAMBO | Hard- and Software Engineer | Photographer
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