no download pack available

Question

I received a notification on 09.05. that my stock credits will expire in 15 days. Since then I try to use the credits and download images. But unfortunately it does not work. Every time I get an error message

No download packs available although there are 3 credits left. Can you please help me and maybe change the period until the credits expire, since I couldn't use them because of the error message?

Thank you very much.

Liza5C0C · Accepted Answer

Hello @Andrea29977776exyz, I apologize for the inconvenience. Would you mind checking it now and informing me whether you are able to use credits?

kglad · Answer

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded