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August 31, 2018
Answered

Order by mistake

  • August 31, 2018
  • 1 reply
  • 273 views

Hi,

I bought expensive picture (499 euros) by mistake instead of normal picture for 2,99 euros. Can I cancel my order somehow please? Thank you in advance.

Nikola

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Revolta,

    Sorry to hear that.

    The on-demand purchases are not refundable. But since you have accidentally licensed it, please reach out to our support team Support FAQ: How can I contact Adobe for support?  for refund related requests.

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards,

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    August 31, 2018

    Hi Revolta,

    Sorry to hear that.

    The on-demand purchases are not refundable. But since you have accidentally licensed it, please reach out to our support team Support FAQ: How can I contact Adobe for support?  for refund related requests.

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards,

    Twarita