Skip to main content
Participant
January 27, 2025
Question

Paid plugins

  • January 27, 2025
  • 1 reply
  • 216 views

If you purchase a plugin and then allow your subscription to lapse. Is that plugin cost forfeited?

 
In my case, I had a subscription, purchased a plugin and then let my subscription lapse as I wasn't using the applications frequently. 


I now have a new subscription with a new email address and obviously my plugin is not available. 
Do I need to repurchase or is there any solution available to me to regain access?

1 reply

kglad
Community Expert
Community Expert
January 27, 2025
Pavle_AUAuthor
Participant
January 27, 2025

Thank you, as I am using a new email address / new account, the plugin I purchased is not listed for me under this account. The question is, in an instance like this, is the plugin payment forfeited or can you remove a plugin (from my old account) and be credited?

 

kglad
Community Expert
Community Expert
January 27, 2025

can you change your email to your previously used email, https://helpx.adobe.com/manage-account/using/change-email-address.html