Payment error, dont want to pay but dont know how

Question

I recently got the free trial of abode stock and probably since I lacked the 30 dollars on my account at the time the monthly payment should've occured the payment had an error and ever since then it has been emailing me about this error. I do not use abode stock and I want to cancel my plan without paying a penny, how do I do that?

Abambo · Answer

As long as there is a payment issue, you can't cancel. Contact Adobe customer care!

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

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