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A
Anonymous
May 10, 2024
Question

Payment error, dont want to pay but dont know how

  • May 10, 2024
  • 1 reply
  • 381 views

I recently got the free trial of abode stock and probably since I lacked the 30 dollars on my account at the time the monthly payment should've occured the payment had an error and ever since then it has been emailing me about this error. I do not use abode stock and I want to cancel my plan without paying a penny, how do I do that?

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1 reply

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
May 10, 2024

As long as there is a payment issue, you can't cancel. Contact Adobe customer care!

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer
A
Anonymous
May 15, 2024

However, if I leave this payment error unfixed, what will happen? I'm willing to have my adobe account suspended rather than pay the monthly payment. Will this have any consequences on my card account however, anywhere else besides my adobe account?

Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
May 30, 2024

I need help right now. I thought I paid off the monthly bill and had cancelled the subscription, but now it says i havnet cancelled it and if i do cancel it i need to pay 204 euros. I cant find a real human to talk to on that adobe support page, and i do not have the time right now to call an agent via phone. How can i cancel the plan without paying 204 euros?


As indicated above, you must contact Adobe directly. The problem cannot be resolved here in the forum.

Jill C., Forum Volunteer
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