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Marian310215081eer
Participant
August 14, 2023
Answered

Payment Issue and Download Access Problem

  • August 14, 2023
  • 2 replies
  • 236 views

 

I encountered a problem while trying to pay for my Adobe Stock membership initially due to a card issue, but after resolving it, I successfully paid. However, even though the payment went through and money was deducted, my account still displays a card problem message, preventing me from downloading music. Kindly address this issue urgently to ensure uninterrupted access to my membership benefits.

Additionally, I recently updated my name in my profile, but the application continues to address me by my old nickname.

Sincerely, Nataliia Soloviova

    This topic has been closed for replies.
    Correct answer kglad

    contact adobe support.  there are 2 ways to contact adobe; chat and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    2 replies

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    August 16, 2023

    Hey Natalia,

    We're sorry for the trouble. The account shows active with a limit of 10 assets a month. Could you share what error are you getting?

    Please do not share any private or confidential info(like credit card details, email ID, etc).

     

    Looking forward to your response.

    Regards,

    Shivangi

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    August 14, 2023

    contact adobe support.  there are 2 ways to contact adobe; chat and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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