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K
krzysztofw36696473
Participant
December 2, 2019
Answered

pictures lost

  • December 2, 2019
  • 1 reply
  • 442 views

I had suspended subscription because I lost credit card. I lost 94 pictures when I updated my new credit card. Now I have only 8 pictures.  What I have to do to get back my pictures?

This topic has been closed for replies.
Correct answer Abambo

When you cancel your subscription you loose the accumulated unused credits. That's standard behaviour and noted in the conditions. You need to contact Customer Support and negotiate the credits back. 

 

https://helpx.adobe.com/contact.html

1 reply

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
December 4, 2019

When you cancel your subscription you loose the accumulated unused credits. That's standard behaviour and noted in the conditions. You need to contact Customer Support and negotiate the credits back. 

 

https://helpx.adobe.com/contact.html

ABAMBO | Hard- and Software Engineer | Photographer
K
krzysztofw36696473Author
Participant
December 4, 2019

Thank you for your reply but I didn't canceled subscription. I updated my new credit card because I had suspended subscription. Where (to who) can I write to negotiate the credits back? In this link https://helpx.adobe.com/contact.html Adobe support describe many things but I can't find link or e-mail address or another option where can I describe my situation.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
December 6, 2019

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ABAMBO | Hard- and Software Engineer | Photographer
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