pictures lost

New Here ,
Dec 02, 2019 Dec 02, 2019

Copy link to clipboard

Copied

I had suspended subscription because I lost credit card. I lost 94 pictures when I updated my new credit card. Now I have only 8 pictures.  What I have to do to get back my pictures?

TOPICS
Licensing

Views

125

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Community Professional , Dec 03, 2019 Dec 03, 2019
When you cancel your subscription you loose the accumulated unused credits. That's standard behaviour and noted in the conditions. You need to contact Customer Support and negotiate the credits back.  https://helpx.adobe.com/contact.html

Likes

Translate

Translate
Adobe Community Professional ,
Dec 03, 2019 Dec 03, 2019

Copy link to clipboard

Copied

When you cancel your subscription you loose the accumulated unused credits. That's standard behaviour and noted in the conditions. You need to contact Customer Support and negotiate the credits back. 

 

https://helpx.adobe.com/contact.html

ABAMBO | Hard- and Software Engineer | Photographer

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 04, 2019 Dec 04, 2019

Copy link to clipboard

Copied

Thank you for your reply but I didn't canceled subscription. I updated my new credit card because I had suspended subscription. Where (to who) can I write to negotiate the credits back? In this link https://helpx.adobe.com/contact.html Adobe support describe many things but I can't find link or e-mail address or another option where can I describe my situation.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 04, 2019 Dec 04, 2019

Copy link to clipboard

Copied

It looks it got cancelled... at least technically.

You need to click the little call-out at the bottom right of the page. That’s the chat. Type agent to bypass the chat bot.

Update this thread if you need further help.

Regards,

Abambo



Lucien SCHILLING


Sent from my iPad
ABAMBO | Hard- and Software Engineer | Photographer

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 06, 2019 Dec 06, 2019

Copy link to clipboard

Copied

LATEST

Did it work out?

ABAMBO | Hard- and Software Engineer | Photographer

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started