Skip to main content
wihane7016371
wihane7016371
Participant
September 22, 2018
Answered

Plan Taking Unauthorised Payment

  • September 22, 2018
  • 1 reply
  • 358 views

I used the adobe stock free trial purely to test out the service to see if it was good. While I was signing up, it told me I would not be charged at the end of the period, and then today I get a invoice for $39? There wasn't an option to cancel the plan before, so I assumed it wouldnt auto-renew, and now I can't cancel it, is there a way I can get the plan cancelled and the invoice renewed?

-Wihan

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Wihan,

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 22 Aug 2018 and your subscription is in a suspended state due to payment issues and that is the reason you are unable to self-cancel your subscription.

    Please check your private message for more details.

    Regards,

    Twarita

    1 reply

    Sheena Kaul
    Sheena Kaul
    Legend
    September 24, 2018

    Hi Wihan,

    Please see the terms of the promo offer here: Adobe Stock 30-day trial - Get 10 Stock images free. | Adobe Stock

    Also, you can now self cancel your Adobe Stock plan from your account page.

    Please refer the help document below to understand the workflow:

    Cancel your Adobe Stock membership

    I hope that helps!

    Regards,

    Sheena

    wihane7016371
    wihane7016371Author
    Participant
    September 25, 2018

    Hi Sheena,

    Even after updating my payment details to make sure there's no error, there's still no option to cancel my plan, is there a way you can do this for me?

    Regards

    - Wihan

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    September 25, 2018

    Hi Wihan,

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 22 Aug 2018 and your subscription is in a suspended state due to payment issues and that is the reason you are unable to self-cancel your subscription.

    Please check your private message for more details.

    Regards,

    Twarita

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices