Planos e Compras

[Rafa.me]

Se vocês precisarem de um banco de imagens, contratem a shutterstock, o envato, freepik o que seja,mas não contratem a adobe stock, eu não sou de deixar reclamações sobre ninguém, mas essa foi demais, eu tinha cerca de 97 assets na minha conta, a adobe me ofereceu  um plano melhor, eu troquei de plano e perdi todos os meus assets, detalhe nunca me avisaram que isso aconteceria, eu paguei por isso, não troquei de conta apenas fiz um upgrade no plano. Enfim, eu não consigo entender como uma empresa cara como essa, tem um UX tão ruim. 

[WendellaBee]

Hi @Rafa.me,

I'm sorry this happened to you. I can see that you contacted customer care twice in the last week. The first time customer care lost contact with you. The second time customer care was in the process of escalating your issue, which would have allowed you to retain the quota you lost, but you opted to cancel your subscription entirely.

[Rafa.me]

Are you guys thinking I'm stupid? You have never lost contact with me, and I wait for more than 7 days before my problem is resolved. Obviously, I want to cancel my plan since no one is resolving my issues. Adobe needs to improve its user experience. Don't lie about losing the connection, I tried to talk with you guys and waited patiently for more than 7 days, as I said before. 

[WendellaBee]

I was relaying to you the information from the chat on the 14th, when you called back a week later your plan was cancelled per your request.

[Rafa.me]

On the 12th, I called you, and on the 14th, 18th, 21st, and 22nd, I contacted you via chat. You guys have never lost a connection with me, every time I spoke with someone, you guys promised to solve the issue, but no one has done so. Again, I cancelled because I'm sick and tired of trying to fix my issue. On my first phone call on the 12th, the problem was supposed to be scaled. 

The first support guy told me he would scale the problem and that I should wait for three days and I will have my assets back, so I waited. 

After 3 days, I contacted you guys via chat and what happened? They told me that my issue will be scaled, again? 

I contacted you guys again on the 21st and was tired of talking to you guys, so I decided to cancel the it. I never received the cancellation confirmation email the guy said he would send.

Just your answer shows how bad it is during Adobe's UX time. You should apologize, learn from my experience and improve the process.

[WendellaBee]

@Rafa.me I'm sorry that you were dissatisfied with the service provided by Adobe. I will pass your feedback to our customer care team for review. An agent has granted you ten free licenses which will expire on 7/15/23.