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steffenk38360535
steffenk38360535
Participant
December 5, 2020
Beantwortet

Please refund stock image

  • December 5, 2020
  • 2 Antworten
  • 576 Ansichten

Hello Adobe,

 

I recently purchased image no. 255365185, but after downloading it in vector format, it turned out to be extreme low quality.

 

This is the image as show on the Adobe Stock website:

 

And this is the vector file in Photoshop 2021:

Can you please refund the credit for this image? Thank you.

Dieses Thema wurde für Antworten geschlossen.
Beste Antwort von WendellaBee

I'm glad to hear you've found a workaround. Files that appear as .ai/eps on the Adobe Stock site will have layers when opened in Adobe Illustrator. These files will not have layers when opened in Photoshop. If you are solely a Photoshop user then you will want to look for JPEG files. Most vectors can be downloaded as jpegs also however we currently have an issue where the quality is not always the best and we're working on a solution for this in the very near future. If you find come across any JPEGs from vectors that are not of good quality let me know.

2 Antworten

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
December 7, 2020

I don't see any issue with this file are you using Adobe Illustrator to view it? Can you be more specific of the issues you are seeing?

steffenk38360535
steffenk38360535Autor
Participant
December 7, 2020

I've figured it out: For some reason I can only open the file properly in Illustrator and not in Photoshop. Photoshop does not show the layers of the file, while Illustrator does. So for now I've resolved the issue by downloading a trial of Illustrator and will use that for the time being.

WendellaBee
Adobe Employee
WendellaBeeAntwort
Adobe Employee
December 7, 2020

I'm glad to hear you've found a workaround. Files that appear as .ai/eps on the Adobe Stock site will have layers when opened in Adobe Illustrator. These files will not have layers when opened in Photoshop. If you are solely a Photoshop user then you will want to look for JPEG files. Most vectors can be downloaded as jpegs also however we currently have an issue where the quality is not always the best and we're working on a solution for this in the very near future. If you find come across any JPEGs from vectors that are not of good quality let me know.

T
thibaultr20691496
Inspiring
December 7, 2020

if it's vector you can open it without quality lost, are you sure you open it with good resolution in photoshop ? 300dpi ? if you open it with illustrator have you the same issue ?

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