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Please refund stock image

New Here ,
Dec 05, 2020 Dec 05, 2020

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Hello Adobe,

 

I recently purchased image no. 255365185, but after downloading it in vector format, it turned out to be extreme low quality.

 

This is the image as show on the Adobe Stock website:

stock_site.png

 

And this is the vector file in Photoshop 2021:

vector_file.png

Can you please refund the credit for this image? Thank you.

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correct answers 1 Correct answer

Adobe Employee , Dec 07, 2020 Dec 07, 2020

I'm glad to hear you've found a workaround. Files that appear as .ai/eps on the Adobe Stock site will have layers when opened in Adobe Illustrator. These files will not have layers when opened in Photoshop. If you are solely a Photoshop user then you will want to look for JPEG files. Most vectors can be downloaded as jpegs also however we currently have an issue where the quality is not always the best and we're working on a solution for this in the very near future. If you find come across any

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Participant ,
Dec 07, 2020 Dec 07, 2020

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if it's vector you can open it without quality lost, are you sure you open it with good resolution in photoshop ? 300dpi ? if you open it with illustrator have you the same issue ?

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Adobe Employee ,
Dec 07, 2020 Dec 07, 2020

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I don't see any issue with this file are you using Adobe Illustrator to view it? Can you be more specific of the issues you are seeing?

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New Here ,
Dec 07, 2020 Dec 07, 2020

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I've figured it out: For some reason I can only open the file properly in Illustrator and not in Photoshop. Photoshop does not show the layers of the file, while Illustrator does. So for now I've resolved the issue by downloading a trial of Illustrator and will use that for the time being.

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Adobe Employee ,
Dec 07, 2020 Dec 07, 2020

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I'm glad to hear you've found a workaround. Files that appear as .ai/eps on the Adobe Stock site will have layers when opened in Adobe Illustrator. These files will not have layers when opened in Photoshop. If you are solely a Photoshop user then you will want to look for JPEG files. Most vectors can be downloaded as jpegs also however we currently have an issue where the quality is not always the best and we're working on a solution for this in the very near future. If you find come across any JPEGs from vectors that are not of good quality let me know.

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