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Poor quality stock images on Adobe Stock

Explorer ,
Mar 29, 2023 Mar 29, 2023

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Since Adobe makes it difficult to contact them to inform them of poor quality products, I'm going to post here. Apologies if this is not the correct avenue, but I guess that's another complaint for another day. I would like Adobe to be aware that the content in their Stock library is often of very poor quality. There are numerous cases of repetitive images with only slight differences, where the contributors are clearly just trying to squeeze out more from one image. But also, some complete garbage being returned in search results. The following image is a good example of something completely unusable and unprofessional. Image #522730440, which, inexplicably, is a PREMIUM image. https://stock.adobe.com/ca/images/a-group-of-workmen-sitting-at-a-construction-site/522730440?asset_... There are a few other issues I could mention with the Stock library, but that's a start. Adobe, can you please remove the low quality images from the library? Such a waste of time scrolling through pages of unusable images.

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correct answers 1 Correct answer

Community Expert , Mar 29, 2023 Mar 29, 2023

Adobe customer care is not difficult to contact. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support

...

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Community Expert ,
Mar 29, 2023 Mar 29, 2023

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Adobe customer care is not difficult to contact. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Mar 30, 2023 Mar 30, 2023

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Thank you for reporting this. Our content review team is looking into this issue.

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Community Beginner ,
Nov 01, 2023 Nov 01, 2023

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I just bought a bunch of images. ⅓ of them turned out to be useless due to blur or retouch errors in the image. I'm very disappointed. It is only possibly to see the errors in high resolution. The twarted preview hide detail. 

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Community Expert ,
Nov 01, 2023 Nov 01, 2023

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If you advise the asset numbers of the poor quality images here, an Adobe rep will report them and perhaps provide a refund for your credits used.

Jill C., Forum Volunteer

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Community Expert ,
Nov 01, 2023 Nov 01, 2023

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Half of them is a big number. Are they generative AI?

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Nov 01, 2023 Nov 01, 2023

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Nope, I searched specifik for non-AI pictures. 

Lack of technical quality is: Subject not in focus, background tack sharp (model leaning up a wall). Another one had clear paint marks from a digitally colored background instead of a colored paper background. Usually this type of image have problems with the edges and weird colorcast in the hair. 
It's very time consuming to use Adobe Stock as Peter noticed, the variation is minimal and you meet the same models in various situations. 

 

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New Here ,
Apr 02, 2024 Apr 02, 2024

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I just tried the virtual chat and was connect, supposedly, with a live agent. That person told me my plan and ended. I tried to report that an image I licensed was unusable because it had been marked over to the point where the people looked concussed. There was no amount of fixing to make it usable. Supposedly? I was credited for that one by phone support. 

I don't know how to download/preview the images big enough to see if others are also marked up, marked over and unusable. duh.

 

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Community Expert ,
Apr 02, 2024 Apr 02, 2024

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I don't know how to download/preview the images big enough to see if others are also marked up, marked over and unusable. duh.

 


By @CurlyCats

You were credited for the bad asset, and the asset will be send to the team for a new checking. 

 

What is "marked up"?

ABAMBO | Hard- and Software Engineer | Photographer

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