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claired65332618
Participant
November 12, 2018
Answered

Premium Images Credit

  • November 12, 2018
  • 2 replies
  • 2964 views

I purchased 5 credits in order to purchase a premium image (as per the info on the website).

However, when i went to purchase the image it says i don't have enough credits. The image i wish to buy is https://stock.adobe.com/au/images/couple-calculating-invoice-bills-in-kitchen/201363287?prev_url=detail

How do i know how many credits i need and can i be refunded for the 5 credits so i can purchase the most cost effective package.

    This topic has been closed for replies.
    Correct answer Abambo

    I'm locking this, as the original information to this question is referring to an outdated situation. Adding here to the discussion will only add to the confusion.

    2 replies

    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    October 26, 2022

    I'm locking this, as the original information to this question is referring to an outdated situation. Adding here to the discussion will only add to the confusion.

    ABAMBO | Hard- and Software Engineer | Photographer
    twaritar3263062
    twaritar3263062
    Participating Frequently
    November 12, 2018

    Hi Claire,

    The information about 5 credits at $49.99 was a general information wherein you get 1 premium image.

    So to answer your question, firstly I would like to let you know that each premium image has a different pricing.

    The price and the number of credits for each Adobe Stock premium image are mentioned on the website.

    Please sign in to stock.adobe.com using your Adobe ID. When you click on the image you should see the cost in credits.

    If you have not yet purchased any credit pack you will be unable to see the cost in credits for each image on the website.

    Also, I have checked your account details and noticed that you had also purchased a pack of 16 credits on 11th of November 2018.

    Note: Credit packs are non-refundable, however, you may contact our support team Support FAQ: How can I contact Adobe for support?  to check for exceptions(if you can receive a refund for the 5 credits you have purchased previously).

    In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    C
    Cheryl25236718orbw
    Participant
    July 13, 2022

    There's really no way to see the number of credits per image until you purchase credits? That's incredibly rude to your customers.

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    July 15, 2022

    I see:

    https://stock.adobe.com/plans

    ABAMBO | Hard- and Software Engineer | Photographer
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