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L
leet20352433
Participant
September 3, 2018
Answered

Previews not downloading

  • September 3, 2018
  • 1 reply
  • 1303 views

Hello,

Some of the previews will not download, I click the Save preview download , it seems start to work, then says "Your image was Saved", then nothing happens.

The file numbers are:

94304205

174160098

74031304

127026922

Pleas help, how can I get the preview versions of these files?

Lee

    This topic has been closed for replies.
    Correct answer twaritar3263062

    We're paying a LOT of money for this service - I rely on this functionality in order to RUN MY BUSINESS. Another Adobe stuff up.

    Still an ongoing issue a wek later. Please put a notice on the site letting people know there is an issue. I've wasted EVEN MORE TIME trying to restart, clear caches etc trying to fix the issue to find on a forum that there is an issue????


    Hi All,

    The fix for Vector Previews is deployed and live. You may now download the vector previews.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062
    Participating Frequently
    September 3, 2018

    Hi Lee,

    We apologize for the inconvenience caused to you. Currently the vector previews are unable to be downloaded. The licensed vector files can be downloaded but the previews cannot. We're aware about this issue and are working on a fix.

    Regards,

    Twarita

    L
    leet20352433Author
    Participant
    September 3, 2018

    Thanks for the reply. What has changed? I have been able to download vector previews before? And if it is not working then please remove the ability to do it! pressing a button and getting nothing is incredibly frustrating!

    twaritar3263062
    twaritar3263062
    Participating Frequently
    September 3, 2018

    Hi Lee,

    We really apologize for the troubles you are facing with the vector assets(preview). The nature of the issue is bit complex, our engineers are working on a solution. Please  monitor announcements on the Stock Forum home page for updates.

    Regards,

    Twarita

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