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Tiffany24459563koqf
Inspiring
May 15, 2022
Answered

Problem cancelling free trial for Adobe stock

  • May 15, 2022
  • 2 replies
  • 1923 views

I'm trying to cancel the free 1-month trial for Adobe stock images before the first month's payment kicks in but I keep getting the spinning blue wheel of death and it doesn't ever complete the cancellation.  I'm going to be very upset if this is a huge drawn out issue I'll have to deal with when I was promised it would be quick and easy to cancel at any time. 

 

Hoping it's just a glitch but seeing as how there doesn't appear to be a quick and easy way to even contact customer support about it (why is there no *chat now* option like most web services have?) I'm concerned.  

 

Going to give it 24 hours and try again tomorrow but this is disappointing.  

    This topic has been closed for replies.
    Correct answer Tiffany24459563koqf

    I had to download Chrome in order to do it so that fixed the issue.  Thank you!  

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    May 15, 2022

    If you're a first-time subscriber, you have 14 days to cancel without penalty and request a refund.

     

    Be sure to use a browser like desktop Chrome or Firefox that accepts cookies and does not have script blockers.


    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    ===============
    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Nancy O'Shea— Product User & Community Expert
      T
      Tiffany24459563koqfAuthorCorrect answer
      Inspiring
      May 15, 2022

      I had to download Chrome in order to do it so that fixed the issue.  Thank you!  

        WendellaBee
        Adobe Employee
        WendellaBee
        Adobe Employee
        June 2, 2022

        Hi @Tiffany24459563koqf,
        I'm a member of the Adobe Stock engineering team. Could you provide me with some more details of this issue? What browser were you using when the issue occurred? Had you recently cleared your browser history before the issue occurred? Were you running any plugins or extensions in your browser that may have interfered with your cancellation?

        Thanks!

        John T Smith
        Community Expert
        John T SmithCommunity Expert
        Community Expert
        May 15, 2022

        Be sure to remain signed in with your Adobe ID before accessing the link
        Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
        -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
        -you MUST also allow 'cookies' in your web browser for the link to work
        This link will go directly to the chat option
        Type "Agent" in the chat box to bypass the chatbot and be connected to a person
        -Meaning type in the word Agent without the quote " " marks
        https://helpx.adobe.com/contact.html?rghtup=autoOpen
        - or by telephone https://helpx.adobe.com/contact/phone.html
        .
        Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
        -click for more information about scammers https://tinyurl.com/10791730

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