Problem related to my Adobe Stock Account

[Tecna_Italia_Srl]

Dear Sirs,

I've noticed that my Adobe Stock Account has no Credits, but I'm paying my monthly fee regularly. Do you have an answer?

Thank You!

[twaritar3263062 · Accepted solution]

Hi Claudio,

Sorry to hear that you are facing issues with Adobe Stock services.

I have checked your account details under the Adobe ID used in the forums and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 17 May 2016. The subscription is active and also you still have 120 remaining assets in your account which are yet to be downloaded.

You can view your available licenses in the blue box in the top navigation bar once you log in to your account(on Adobe Stock) with your Adobe credentials as shown in the screenshot:

When you log in to your account, how many licenses do you see on the blue box? Could you please attach a screenshot and confirm the Adobe ID (with which you are logging in to Stock) in a private message so that we can further assist you?

Regards,

Twarita

[Tecna_Italia_Srl]

now are visible, all seems ok

Thank You for your kind help

Tecna Italia

Il giorno 05 ott 2018, alle ore 18:26, twaritar3263062 <forums_noreply@adobe.com> ha scritto:

Problem related to my Adobe Stock Account

created by twaritar3263062 <https://forums.adobe.com/people/twaritar3263062> in Adobe Stock - View the full discussion <https://forums.adobe.com/message/10660772#10660772>

Hi Claudio,

Sorry to hear that you are facing issues with Adobe Stock services.

I have checked your account details under the Adobe ID used in the forums and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 17 May 2016. The subscription is active and also you still have 120 remaining assets in your account which are yet to be downloaded.

You can view your available licenses in the blue box in the top navigation bar once you log in to your account(on Adobe Stock) with your Adobe credentials as shown in the screenshot:

https://forums.adobe.com/servlet/JiveServlet/downloadImage/2-10660772-1589614/900-311/pastedImage_1.png <https://forums.adobe.com/servlet/JiveServlet/showImage/2-10660772-1589614/pastedImage_1.png>

When you log in to your account, how many licenses do you see on the blue box? Could you please attach a screenshot and confirm the Adobe ID (with which you are logging in to Stock) in a private message so that we can further assist you?

Regards,

Twarita

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[twaritar3263062]

You are welcome!