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Saffiah25075460mui1
Participant
June 30, 2022
Answered

Problem with Adobe Stock Trial Cancellation

  • June 30, 2022
  • 1 reply
  • 326 views

 

I am trying to cancel the Adobe stock trial before the 30 day trial ends, but it doesn't give me the option to do so. I tried following the steps of 'managing the account to cancel the plan', but the trial is not part of a plan. 

I find it frustrating that there is no straight forward process to this action. There isn't an order or invoice history that shows when I ordered the free trial. None of the steps are helpful in the support page. 

 

Is there an individual from the Adobe UK support team that I can contact or email? Where do I find them?

This topic has been closed for replies.
Correct answer WendellaBee

@Saffiah25075460mui1

Your subscription is under your personal profile. Make sure that you are signed in under your personal account and not your company account when you sign into https://account.adobe.com

 

 

1 reply

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
June 30, 2022

@Saffiah25075460mui1

Your subscription is under your personal profile. Make sure that you are signed in under your personal account and not your company account when you sign into https://account.adobe.com

 

 

S
Saffiah25075460mui1Author
Participant
June 30, 2022

@WendellaBee 

Thank you for your response. I am signed in under my personal account and still have the same problem. My order and invoice of the trial are not even listed. Even though I was sent a receipt of the trial order via email. I can not seem to find it on my account in order to cancel the trial. 

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
June 30, 2022

Hi @Saffiah25075460mui1,

You'll need to work with customer care. They can assist you with canceling. https://helpx.adobe.com/contact.html

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