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Probleme bei Kündigung

New Here ,
Jan 06, 2024 Jan 06, 2024

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Ich versuche seit über einer Stunde mein Kostenloses ProbeAbo von Stock Foto zu kündigen.

Bin in mein Konto drinnen aber sobald ich auf das Abo verwalten gehe und es kündigen will 

muß ich mich neu anmelden und plötzlich muß ich mich neu anmelden und kommischerweise ist da dann 

mein Kennwort falsch.

Deswegen schreibe ich das jetzt hier das ich das StockFotoAbo offiziell kündige !

Das wirft ehrlich gesagt kein gutes Licht auf die Praxis von Adobe wenn man solche Schwierigkeiten 

bekommt wenn man was kostenloses Abo nicht  in ein 1jähriges kostenpflichtiges Abo überwechseln tut.

Ich bin nach diesem ganzen Ärger am Überlegen mein Kostenpflichtiges Abo mit der AdobeCloud zu kündigen.

Mit freundlichen Grüßen 

Bernd Rother 

 

(Moderator hat das Thema in das richtige Forum verschoben)

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Plans and purchase , Troubleshooting

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Community Expert ,
Jan 06, 2024 Jan 06, 2024

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Die Kündigung funktioniert einwandfrei. Ich habe das testweise schon einmal ausprobiert.

 

Versuche es mit einem anderen Browser oder einem anderen Computer/Tablet/Telefon. Eine Firewall könnte auch das Problem verursachen.

 

Sollten alle Stricke reißen, solltest Du den Support bemühen (getrennte Meldung in Englisch).

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jan 06, 2024 Jan 06, 2024

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Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jan 06, 2024 Jan 06, 2024

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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