Participant

Answered

Proof of Dollar Photo Club License

Forum|Forum|8 years ago
March 19, 2018
2 replies
736 views

Hello,

In the past I've licensed dozens of photo's on Dollar Photo Club using my monthly download credits. However, a certain company is now asking me proof of license for a photo purchased using my DPC credits in 2015.

I've succesfully migrated my DPC account to Adobe Stock and with it my credits, however my history is nowhere to be found. I would like to deliver some kind of proof to this agency, since the fee they're asking is pretty darn high.

dollar photo club

This topic has been closed for replies.

Correct answer twaritar3263062

Hi Johan,

I'm afraid the DPC site is now closed so there is no way of extracting the DPC license history.

Feel free to update this thread in case of any additional questions.

Regards

Twarita

L

laura38768195wfdc

Participant

I'm having the same issue right now. I have a client being threatened to be sued, but I have the original image purchased with my DPC account. What do we do?

Abambo

Community Expert

If Twarita could not help six years ago, it would be difficult to get help now.

You could try contacting Adobe customer support. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

twaritar3263062Correct answer

Participating Frequently

Hi Johan,

I'm afraid the DPC site is now closed so there is no way of extracting the DPC license history.

Feel free to update this thread in case of any additional questions.

Regards

Twarita

L

laura38768195wfdc

Participant

I'm having the same issue right now. I have a client being threatened to be sued, but I have the original image purchased with my DPC account. What do we do?

Abambo

Community Expert

No need to post twice. This is bad for the discussion tread.

As this is a very old thread, I will lock it now. There won't be additional answers from Twarita, as she is no more responsible for this.

ABAMBO | Hard- and Software Engineer | Photographer

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded