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A
Anonymous
February 3, 2019
Answered

Purchase Pending on Paypal.

  • February 3, 2019
  • 1 reply
  • 933 views

I've decided to order some stock footage and after selecting and paying with Paypal i've got a error message. Paypal itself say's (roughly translated) 'pending'? Two other stock video's, ordered the same way, came trough fine.

According to Paypal i've ordered the same thing 3 times. Just needed a single licence. The stock numbers don't match either.

Also, service trough a forum? What gives?

    This topic has been closed for replies.
    Correct answer WendellaBee

    Hi L.T.,

    Thank you for your patience. I was able to review your account using the Adobe ID you are using here on the forums and you'll want to confirm your payment method through PayPal.

    EBQ

    1 reply

    StrongBeaver
    StrongBeaver
    Legend
    February 3, 2019

    Does the problem still exist or was it a glitch in the system ?

    A
    Anonymous
    February 3, 2019

    No resolution as of yet. Don't dare to purchase more either.

    Error with asset : 162277901 and 169888688.
    Others in the serie worked fine. Got multiple other payments for other objects pending by ordering these.

    WendellaBee
    Adobe Employee
    WendellaBeeCorrect answer
    Adobe Employee
    February 5, 2019

    Hi L.T.,

    Thank you for your patience. I was able to review your account using the Adobe ID you are using here on the forums and you'll want to confirm your payment method through PayPal.

    EBQ

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