Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Purchase Pending on Paypal.

New Here ,
Feb 03, 2019 Feb 03, 2019

Copy link to clipboard

Copied

I've decided to order some stock footage and after selecting and paying with Paypal i've got a error message. Paypal itself say's (roughly translated) 'pending'? Two other stock video's, ordered the same way, came trough fine.

According to Paypal i've ordered the same thing 3 times. Just needed a single licence. The stock numbers don't match either.

Also, service trough a forum? What gives?

Views

452

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Feb 04, 2019 Feb 04, 2019
Hi L.T.,Thank you for your patience. I was able to review your account using the Adobe ID you are using here on the forums and you'll want to confirm your payment method through PayPal.EBQ

Likes

Translate

Translate
Advocate ,
Feb 03, 2019 Feb 03, 2019

Copy link to clipboard

Copied

Does the problem still exist or was it a glitch in the system ?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 03, 2019 Feb 03, 2019

Copy link to clipboard

Copied

No resolution as of yet. Don't dare to purchase more either.

Error with asset : 162277901 and 169888688.
Others in the serie worked fine. Got multiple other payments for other objects pending by ordering these.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 04, 2019 Feb 04, 2019

Copy link to clipboard

Copied

LATEST

Hi L.T.,

Thank you for your patience. I was able to review your account using the Adobe ID you are using here on the forums and you'll want to confirm your payment method through PayPal.

EBQ

EBQ

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started