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Purchase Pending on Paypal.

New Here ,
Feb 03, 2019 Feb 03, 2019

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I've decided to order some stock footage and after selecting and paying with Paypal i've got a error message. Paypal itself say's (roughly translated) 'pending'? Two other stock video's, ordered the same way, came trough fine.

According to Paypal i've ordered the same thing 3 times. Just needed a single licence. The stock numbers don't match either.

Also, service trough a forum? What gives?

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correct answers 1 Correct answer

Adobe Employee , Feb 04, 2019 Feb 04, 2019

Hi L.T.,

Thank you for your patience. I was able to review your account using the Adobe ID you are using here on the forums and you'll want to confirm your payment method through PayPal.

EBQ

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Advisor ,
Feb 03, 2019 Feb 03, 2019

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Does the problem still exist or was it a glitch in the system ?

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New Here ,
Feb 03, 2019 Feb 03, 2019

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No resolution as of yet. Don't dare to purchase more either.

Error with asset : 162277901 and 169888688.
Others in the serie worked fine. Got multiple other payments for other objects pending by ordering these.

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Adobe Employee ,
Feb 04, 2019 Feb 04, 2019

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Hi L.T.,

Thank you for your patience. I was able to review your account using the Adobe ID you are using here on the forums and you'll want to confirm your payment method through PayPal.

EBQ

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