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Purchased licenses for images that require Illustrator to make background transparent ...

New Here ,
Nov 15, 2022 Nov 15, 2022

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I don't have Illustrator - just wanted images that have transparent backgrounds ... purchased license for two images that both show grey/black checkerboard that is actually part of the image in Photoshop.

 

I have deleted them, but would like request a credit back for the following assets:

  • FILE #:  237338107
  • FILE #:  234937983

 

Thanks,

-Ben.

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Community Expert ,
Nov 15, 2022 Nov 15, 2022

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Yes, you will need Illustrator to remove the chequerboard. If you are still interested in the assets, I could assist you in that task, as I have access to Illustrator and normally, it's not a lot of work. Just let me know, before you get granted your replacement credits.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Nov 15, 2022 Nov 15, 2022

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Thanks for the offer but I found an image that was already transparent and brought into PS to finish the job. I understand its easy, just annoying that its not avertised as such and requires extra steps and add'l software.

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Community Expert ,
Nov 15, 2022 Nov 15, 2022

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All Illustrator assets are best accessed and edited in Illustrator. I suppose @Vani_100 will chime in and grant you the replacement credits. If you would rather not wait, you can also contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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